Delivery & returns
Q: Do you ship internationally?
A: Yes, we ship to almost all countries in the world! The use the DHL and E-packet couriers and provide a tracking number.
Q: What's the shipping time?
A: The handling time is 1-2 business day (so if you place your order on Friday, your order won't ship until Monday which is the next business day). The average shipping time is 7-15 days depending on the country.
Q: Can I make a change to my shipping address, email, or payment information?
A: We try our best to ship everything out within 1-2 days, so please double check your order information before placing your order. You can reach out to us anytime to get help with your order. Email us: email@example.com
Q: What is the shipping cost?
A: To see the cost of shipping to your country, simply fill up your cart, enter your shipping address, and our automated shopping cart will give you the total.
We currently have a special rate of 5 USD for all international orders!
Q: I received a defective journal. What do I do?
A: Each and every journal undergoes the Quality Control before being sent out to customers. However if for some reason you have received a damaged product, please contact us at firstname.lastname@example.org and attach the fotos and we will send you a replacement. Please note that the used journals can't be replaced and returned.
Q: How can I return the journal?
A: At the moment we do not accept returns, exchanges, or refunds (except for the defective items).