Delivery & returns
Q: Do you ship internationally?
A: Yes, we ship to almost all countries in the world!
Q: What's the shipping time?
A: The handling time is 1-2 business day (so if you place your order on Friday, your order won't ship until Monday which is the next business day). The average shipping time is 14-21 days depending on the country.
Q: Can I make a change to my shipping address, email, or payment information?
A: Please double check your order information before placing your order as it may not be possible to change it afterwards. You can reach out to us anytime to get help with your order. Email us: firstname.lastname@example.org
Q: What is the shipping cost?
A: We currently have a special rate of 5 USD for all international orders!
Q: I received a defective journal. What do I do?
A: Each and every journal undergoes the Quality Control before being sent out to customers. However if for some reason you have received a damaged product, please contact us at email@example.com and attach the fotos and we will send you a replacement. Please note that the used journals can't be replaced and returned.
Q: How can I return the journal?
A: At the moment we do not accept returns, exchanges, or refunds (except for the defective items).